Feature · Call & Message Center
Every channel lands in one centralized hub — phone calls, texts, emails, and website chats read as a single thread, no matter how the customer reached you.
The unified communication hub
Calls, texts, emails, and website chats in a single interface — consistent, personalized communication whichever channel the customer picks.
Pre-written replies for the messages you send ten times a day — professional tone, zero retyping.
Answer from anywhere without giving out your cell — the business line follows you.
The seamless help desk
Quick access to every customer’s details mid-call — seamless help for inquiries, issues, and changes.
Retrieve and update appointment details in real time — “when’s my visit?” answered in one glance.
Calls, messages, and changes attach to the customer, so the next person picks up exactly where you left off.
You can’t answer the phone with both hands on the job — the message center holds the fort.
Good to know
Yes. Conversations group by customer, and threads with unread messages sort to the top — that inbox is on Premium and Growth. The follow-up flag that lifts a thread higher belongs to Scheduled Follow-Ups, which is Growth.
Yes — desk, laptop, or phone; the same inbox and business number follow you into the field. Included on Premium and Growth.
Signed-in customers can message your team right from their account — chats land in the same thread as calls, texts, and email, with no carrier fees. Included on Premium and Growth.
Every call, text, and email attaches to the customer’s thread — the full relationship in one scroll. Included on Premium and Growth.
Conversations are scoped to your organisation with permission-controlled access — customer details go only to the verified customer.
Your business number forwards where you want — answer on your cell without ever exposing it. Included on Premium and Growth.
Yes — calls, texts, email and the chat a signed-in customer sends from their account are all rows on the same customer thread, so the history reads in one scroll.
Blocking a number turns away its calls: the caller hears that the phone is blocked and nobody rings. Texts from a blocked number still save to the thread, but arrive already marked read and filed as spam, so they do not add to your unread count. Premium and Growth.
First 3 months free. No card required. One inbox, finally.
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