How can we help?

BizBaby is an all-in-one platform for local service businesses. It gives you a website, online booking, quotes and invoices, customer messaging by text and email, a call center, an AI receptionist, and a mobile app for your crew — all in one place.

Yes. New businesses get a 90-day trial period with no credit card required, so you can set everything up and try it before you pay anything.

Most businesses are up and running the same day. You add your services, hours and team, and onboarding help is included if you want a hand.

No. Everything is point-and-click — building your website, adding services, sending invoices. If you get stuck, you can reach the team right from your dashboard or by phone.

Yes. You can import your customer list, and from there their bookings, invoices and messages all live in one place.

There are several plans that scale with what you need — from a starter plan for a simple website and job requests, up to the Growth plan with the full feature set including the AI assistant. Ask us for current pricing and we'll match a plan to your business.

You pay a flat monthly plan fee for your access, plus usage as you go (things like text messages, calls and AI). You always see the breakdown, and usage is billed in increments so there are no surprises.

Usage is the pay-as-you-go part on top of your plan: text messages and calls through the platform, and AI assistant replies and answered calls. Your Usage page shows exactly what was used and what it cost.

Yes, you can move up or down between plans as your business changes. Higher plans unlock more features like scheduling, automations, the call center and the AI assistant.

Each plan includes a number of users, and additional users are a small flat monthly add-on. We can tell you the exact per-user rate for your plan.

You can cancel anytime from your account settings — there is no long-term contract. If you need help, reach out and the team will take care of it.

It turns leads into customers and handles the whole job: a website and booking page, quotes and estimates, scheduling your crew, invoicing and payments, customer texts and emails, a call center, and an AI receptionist that answers when you can't.

Yes. You can schedule appointments and jobs, assign them to workers, manage working hours, and your customers can book available times themselves online.

Yes. You can send professional quotes, take deposits, and turn an accepted quote into a scheduled job and then an invoice — the whole request-to-paid flow lives in one place.

Yes. The call and message center lets you text and email customers from your business number, keep every conversation in one inbox, and automate follow-ups.

Yes. On the plans that include it, your team gets a mobile app to see their jobs, take calls and messages, and handle invoicing out in the field.

Yes, on the plans that include it you can connect QuickBooks so your invoicing and books stay in sync.

An appointment is a simple bookable service a customer picks a time for and can pay for upfront. A job is a bigger project that starts as a request, gets a quote or estimate, becomes scheduled work, and ends in an invoice. BizBaby handles both.

Yes. The Automation Center lets you set up rules like "text a review request the day after a job" or "remind me when an invoice goes overdue" — built from plain-language triggers, no coding.

You get a booking page and a website where customers pick a service and an available time. You can also embed booking and job-request forms on your own site.

Open the booking link the business gave you, choose the service and a time that works, and confirm. You'll get a confirmation and reminders by text or email.

Yes — reply to your confirmation message or contact the business directly and they can move or cancel it for you.

Yes. Customers can pay by card, and you can require payment upfront for appointments or send an invoice for jobs. Tips can be collected too.

Yes. Every plan includes the website builder — pick a design, edit it block by block, and publish a professional site with your services and booking built in.

Yes. You can connect your own domain, or use the free hosted address that comes with your plan.

Yes, free hosting is included with the website builder on every plan, so there's nothing extra to set up.

You can accept credit and debit cards and bank payments. Customers pay their invoices or booking fees online, and the money is deposited to your account.

Card and bank payments carry standard processing rates that depend on your plan. Your billing settings show the exact rate that applies to you.

Yes, on the plans that include it you can require a deposit or down payment on quotes and bookings before the work is scheduled.

Yes. On the higher plans you can set due dates and late fees and send automatic invoice follow-ups so you get paid on time.

It's an AI receptionist for your business. It reads incoming texts, website chats and emails from your customers and drafts helpful replies grounded in your real business info — you approve them before they send, or turn on auto-send when you're ready.

Yes. On the plans that include voice, it answers calls your team misses — day or night — books appointments, takes messages and answers questions, and hands anything important back to you.

No, not by default. Every reply and every action — booking, a to-do, opening a ticket — waits for you to approve it. You can optionally switch on auto-send for confident replies, and you control which abilities are on.

Yes. It only shares account details with verified customers, and it can never take a card number or charge a payment — those stay human-only by design.

The AI assistant is part of the Growth plan. If you're on another plan and want it, we can help you upgrade.

Your employer invites you and you sign in at the BizBaby login with your email and password. If you haven't been invited yet, ask the business owner to add you.

Use the "forgot password" link on the login page to reset it by email. For security, the team can't set a password for you, but they can help if the reset email doesn't arrive.

From your settings you can invite team members by email and set what each person can access. Extra users beyond your plan's included count are a small monthly add-on.

Yes. On the plans that include the mobile app, team members get their jobs, calls, messages and field invoicing on their phone.

Yes. Businesses use BizBaby to message their customers about bookings, invoices and updates. If you're unsure, contact the business directly using the number or email you already have for them.

Open the payment link in your invoice message and pay securely by card or bank. If you have questions about a charge, reach out to the business that sent it.